this should be well supported with any evidences.
We did a company hopping in order to answer this assignment.
the companies we went to are as follows:
Callbox
Global Connect E-Solutions
Concentrix
Our first stop is Callbox, since they are busy the moment we arrived there
they told us to just leave our questions together with our email address so that they
could mail the answer. Unfortunately, the mail did not arrive till this moment (i
think they were busy).
Next stop is Global Connect E-Solutions, when we arrived there the MIS
had a meeting. Since almost all our interviews are ambush (including concentrix)
we waited for MIS rep that will entertain us. A senoir programmer in
Global told us to leave our questions and return after an hour so that he can give
us the answers. Around one o clock in the afternoon we were able to get
the answers.
Luckily, here are the information we have gathered during our quest:
Corporate Background
Concentrix Since 1983, has been recognized as an outsourcing innovator,
offering clients the latest in emerging technology and business process
outsourcing. Concentrix employs over 10,000 plus professional worldwide
delivering outsourced services from locations in the United States, the
Philippines, and China. Concentrix is a wholly owned sudsidiary of SYNNEX
Corporation.
SYNNEX Corporation Founded in 1980, a Fortune 500 company, is a leading
business process services company offering a comprehensive range of
services to original equipment manufacturers, software publishers ad
reseller customers worldwide. SYNNEX offers product distribution, related
logistics services,business process outsourcing and contract assembly and
works with the leading industry suppliers of IT systems, peripherals, system
components, software and networking equipment.
Mission
To provide excellent technical support to our
costumers by leading the way over other
service providers with dedicated costumer-
friendly and technically proficient
representatives who provide instant,
professional and accurate service.
----- The person we interviewed in Concentrix is their MIS Supervisor.
We asked him what is MIS and he said Management Information System...just
google it...(hehehe...)
He also said that "MIS is the core of the company because its (Concentrix) a technological
call center."
Functions of MIS:
Level 1- Help Desk
-----they are the one who repair, install, and troubleshoot units
-----responsible for networking and user configuration such as
adding user name, access, restrictions and sites
Level 2- Network Specialist
-----deeper aspect of troubleshooting
(if technicians can troubleshoot one computer, network specialist
can troubleshoot network computers)
------mentors for Level 1
Senior Network Specialist
------responsible for configuration of servers and telephone companies
------they are the one who suggest for upgrades
*level 2 are mostly compose of programmers
Supervisor- decision maker for the changes and recommendation
for all accounts
Concentrix develop their own system in voice and data information.
Example of this is the CMS(Call Monitoring System), CMS is available
in the market but it is expensive.
As of now there are 30 servers in Concentrix.
So what are their best IT/IS practices?...
----- TEAMWORK
----- CONSTANTLY EVOLVING
They are constantly evolving, when they find a glitch in their
system they update and upgrade it to meet demands.
Concentrix services is not only local but global. Their servers
is accessible in different locations.
source:
Christopher Lim (Concentrix MIS Supervisor)
leaflets from concentrix
www.concentrix.com
------------------------------------------------------
Global Connect E-Solutions
Answers to our questions during our interview with a programmer in Global:
Define MIS in this company.
----- MIS is a subset of the overall internal controls at a business covering the application
of people, documents, technologies and procedures by management accountants to
solving business problems.
What is the basic function of MIS in this company?
----- MIS includes software that helps in decision making, data resources such as
databases, the hardware resources of the system, decision support system, people
management and project management, appications and any computerized
processes that enable the department to run efficiently.
What are the best IT/IS which you think contributes to the success of your company?
----- A best practice is the belief that there is a technique, method, process,
activity, incentive as reward that is more effective at delivering a particular
outcome than any other technique, method and process.
* SHARED KNOWLEDGE and GROUP PERFORMANCE
source:
Mr. Ryan Diansay- Global Connect E-Solutions
jealou azucena
keep moving forward!
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